Maintenance / Complaint Request Form

Form Purpose & Instructions

This form is designed to streamline service requests for residential/commercial maintenance issues and customer complaints. Please complete all relevant sections to ensure prompt and accurate service dispatch.

SECTION 1: CONTACT INFORMATION

Field	Required	Details/Format
Full Name	✅ Yes	First and Last Name
Contact Number	✅ Yes	Mobile/Cell Phone Preferred
Alternate Phone	❌ No	Landline or Secondary Contact
Email Address	✅ Yes	For confirmation and updates
Property Address	✅ Yes	Full service address including unit/apartment number
Preferred Contact Method	✅ Yes	☐ Phone ☐ Email ☐ SMS ☐ WhatsApp
Best Contact Time	✅ Yes	☐ Morning (8am-12pm) ☐ Afternoon (12pm-4pm) ☐ Evening (4pm-8pm)

SECTION 2: REQUEST TYPE

Please select ONE primary category:

🛠️ MAINTENANCE REQUEST

☐ Emergency Repair (Immediate danger/safety hazard)
☐ Urgent Repair (Affecting basic functionality)
☐ Routine Maintenance (Scheduled/preventative)
☐ Inspection Request (Assessment needed)

📋 COMPLAINT

☐ Service Quality Issue (Previous repair unsatisfactory)
☐ Billing/Invoice Dispute
☐ Staff/Technician Conduct
☐ Missed Appointment
☐ Delay in Service
☐ Other Complaint (Please specify in description)

🆕 NEW INSTALLATION/UPGRADE

☐ New Installation Quote Request
☐ System Upgrade/Expansion
☐ Replacement of Existing Equipment

SECTION 3: DETAILED DESCRIPTION

3.1 Problem Category (Check all that apply)

Solar/Energy Systems:

☐ Reduced power generation
☐ Inverter faults/errors
☐ Battery issues
☐ Monitoring system down
☐ Physical damage to panels
☐ Grid connection problems